If you would like to return or exchange your good, then we will be happy to look into this within 14 days of the original purchase, so don’t leave it too long to get in touch.
If you have received your goods and it was not to your expectation or does not fit, we will process a refund once receiving it back in store, and checking its in resellable condition. The cost of return is on the client.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will then email you to figure out the most ethical way to deal with the fault.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment in around 7 days. If we need additional information we will contact you.
No Right of Withdrawal
The order placed on tiesjurtconcept.com using the design your own tool is custom made for you, and according to the specifications provided by you. This means that you do not have a right of withdrawal, and that the purchase is final.
At TIESJURT we offer full refunds if the item is visibly faulty. If the item is at fault then send an email to firstname.lastname@example.org to receive our refund form, there you will have to fill in some details and we will either have the item fixed for you or replaced.
You will need a full proof of purchase, the email invoice that is sent when the item is purchased.
Returns are not valid on sale goods, clean beauty, or product that has been visibly used.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an firstname.lastname@example.org.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over 75 euro, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
At TIESJURT we value sustainability at our core, hence our strict return policy. We are always happy to help you to make a better choice about your purchase, so please get in touch if you are unsure about the size before placing an order. You can always send an email to us on email@example.com, or DM us on Insta before placing your order!